Customer Care

Refund & Return Policy

Last updated: July 13, 2026

Return Eligibility

We accept returns only when an item arrives damaged, defective, or incorrect. We do not accept returns or issue refunds for sizing issues, change of mind, or personal preference. Please review your order carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, please contact us within 7 days of receiving your item. We will review your request and work with you to make it right.

Required Proof (Photos or Videos)

To process a return or refund request, you must provide clear photo or video evidence showing the issue. This helps us verify the problem and respond quickly. Requests submitted without sufficient proof may be denied.

Return Request Process

To start a return request, contact us within 7 days of receiving your order using the contact information below. Include your order number, a description of the issue, and clear photo or video evidence. If your request is approved, we will provide instructions on how to return the item.

Inspection and Approval

Once we receive your returned item, we will inspect it to confirm the issue. We reserve the right to deny any return request that does not meet the requirements outlined in this policy, including requests submitted without proper proof or after the 7-day window.

Refunds

If your return is approved after inspection, we may issue a refund to your original payment method. Refund processing times may vary depending on your payment provider and may take several business days to appear in your account.

Replacements

Depending on the situation and product availability, we may offer a replacement for the damaged, defective, or incorrect item. If the same item is not available, we may offer a comparable replacement or store credit at our discretion.

Contact Information

To start a return request or ask a question about this policy, please contact us:

  • Business Name: [Business Name]
  • Email: [Contact Email]

This Refund & Return Policy is provided as a template and should be reviewed by a qualified legal professional to ensure it complies with all applicable laws and regulations before publishing.